Community Engagement Solutions that Enhance Employee Engagement, Grow Occupancy,
and Enhance the Quality of Life for Seniors and Their Families
More than 1,200 senior living communities across North America rely on Touchtown’s full suite of engagement solutions to strengthen their communities and make it easy to broadcast high impact, multimedia programs and messaging.
Since Touchtown was founded in 1999, our mission remains unchanged: to make a difference in the quality of life for hundreds of thousands of seniors and their families, and to provide it in a way that makes business sense for senior living providers.
By increasing community engagement, improving operational efficiency, extending marketing reach, and enhancing the quality of life in their communities. Touchtown customers see resident, staff, and family satisfaction improve resulting in increased revenue and profitability for their business.
The story of Touchtown begins with Founder Jeff Pepper’s father, Edward Pepper. Born in 1913, he lived nearly all his life in tightly knit communities, first growing up in a working class neighborhood in the Bronx, and then serving in the Coast Guard in World War II. He spent the next thirty years as a shopkeeper in a small town in Long Island. As he aged, he began to lose his vision and have difficulty taking care of himself. He agreed to move to a retirement community near Jeff and their family in Pittsburgh, Pennsylvania.
During his six years in the retirement community, Edward enjoyed the company of his new neighbors and the activities available to him and the other residents. But he missed the texture of his old life: going to work in the morning, having breakfast with his buddies, going to the shops and stores in his old neighborhood, and of course seeing the family members he left behind in New York. As Jeff watched his father’s health decline and his sense of isolation increase, Jeff began to wonder whether he would have had a better quality of life if he hadn’t been uprooted from the context of his old community.
That, in turn, led to Touchtown; An effort to learn about the links between isolation, depression, and improve the quality of life for seniors through resident engagement solutions.