Board Chair & Founder


Jeff is one of the Pittsburgh region’s most successful builders of technology enterprises. He started Touchtown Inc. (originally called in 1998 and led its growth into the largest provider of resident engagement products in the senior living industry. Currently Jeff serves as Touchtown’s Board Chair, and also provides overall leadership for the company’s product management team. Prior to starting Touchtown, Jeff started and served as President and CEO of ServiceWare Inc., which became the world’s leading provider of knowledge based software and content to the customer support market. He founded ServiceWare in the basement of his home in 1991, and grew the company to an industry-dominant position and a 1999 NASDAQ IPO.

Jeff was named Western Pennsylvania’s High Technology Entrepreneur of the Year in 1996. Jeff is the author of two books, has published dozens of articles and papers on the use of advanced technology and has spoken at hundreds of industry conferences worldwide. He is co-founder and President of the Pittsburgh Regional Table Tennis Association.

Previous he was vice board chair of Venture Outdoors, served for ten years on the Board of Directors of the Pittsburgh Technology Council, and is the founder of the Pittsburgh Software CEO Roundtable. He also is credited with coining the longest non-technical word in the English language, antidehorizontalizationistically, in an 1994 article in Call Center magazine. Jeff was an instructor in Computer Science at Carnegie Mellon University, where he received his B.S. in Mathematics in 1980. He co-holds two US patents. When he’s not working, Jeff plays table tennis, kayaks, and looks for good vegetarian restaurants.

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