1. SOLUTION – Resident Concierge 2018-12-18T13:02:14+00:00

RESIDENT CONCIERGE

Enhance resident quality of life, independence, and happiness

The Touchtown Resident Concierge engages seniors with each other and the community in which they live.

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Residents Embrace Technology as a Means to Live Well

Over the last five years, older adults have come to expect technology. Now, it is considered a necessity in their daily lives–no matter the technical aptitude or age.

The need to make meaningful connections overcomes generational gaps and plays a major role in aging successfully.

Regardless of the level of acuity or technology experience, Resident Concierge helps community members forge lasting relationships and empowers them to participate in a wide breadth of resident life activities, events, and offerings.

Download an executive overview of the Resident Concierge solution.

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Touchtown-Census-Builder_Overview

Touchtown Elevates the Resident Experience

Through a variety of media, communities leveraging Resident Concierge are bringing wellness initiatives to the forefront that help extend the length of stay at the community and keep residents out of higher levels of care. Thousands of older adults employ the Touchtown Resident Concierge as the most effective way to stay connected to each other and their community.

Reach residents with visual impairments by connecting with Amazon Alexa.

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Mobile-Web-App

Empower residents to access the entire community right from their pockets with a custom mobile app.

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Keep all residents engaged with community happenings through an in-room TV channel.

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Welcoming-Digital-Signage

Promote resident life activities and offerings with accessible digital signage.

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Keep activity schedules organized on pre-populated calendars, eliminating the need for duplicate workflows. 

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SEE HOW IT WORKS

Deliver Experiences Right to Resident Rooms.

Engage and inform residents directly from their apartments.

Residents who may not be able to leave their rooms don’t have to miss out on the community experience. Live stream events, schedule movies, and broadcast at-home exercises from one central hub.

Touchtown TV+ makes it easy to deliver the exact content your residents demand.

 

 

Deliver Experiences Right to Resident Rooms.

Engage and inform residents directly from their apartments.

Residents who may not be able to leave their rooms don’t have to miss out on the community experience. Live stream events, schedule movies, and broadcast at-home exercises from one central hub.

Touchtown TV+ makes it easy to deliver the exact content your residents demand.

 

 

Deliver Experiences Right to Resident Rooms.

Engage and inform residents directly from their apartments.

Residents who may not be able to leave their rooms don’t have to miss out on the community experience. Live stream events, schedule movies, and broadcast at-home exercises from one central hub.

Touchtown TV+ makes it easy to deliver the exact content your residents demand.

 

 

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“[The Resident Concierge] makes communicating a lot of information across a large campus possible and helps keep our residents in the know!”

Sam Kolner | Director of F & B at Wesley Acres

Ensure that residents feel informed, independent, and connected

Touchtown offers products that appeal to all older adults, regardless of technical aptitude or age. The Resident Concierge is flexible enough to showcase wellness programs, dining options, local events, neighboring residents, and much more—all available on a multitude of platforms to suit each individual’s needs.

Empower your residents to age successfully each day.

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ALEXA INTEGRATION

Let Amazon Alexa be the voice assistant of your community.

Integrate your Touchtown suite with Amazon Alexa to enable users to “ask my community” what is going on each day. The integration fits into the workflow of residents who are already using Alexa devices at home. In addition, visually impaired residents no longer need to rely on reading from a screen to stay engaged and informed.

Activities – “Meet in the Lobby for Visit to Town Square from 8am – 11am.”

Dining – “The First Street Bistro is serving honey glazed chicken and rice.”

Announcements “The mail is in! Make sure to pick yours up at the Front Desk.”

COMMUNITY APPS

Promote independence through an interactive experience.

Touchtown Community Apps encourages residents to maintain independence and age successfully. The interactive platform is easily accessible via the web on a computer or through a mobile app on a smartphone or tablet. Residents use the app to see everything going on in the community from one convenient location.

Search dining menus for their favorite foods

Connect easily to neighbors with similar hobbies, interests, and backgrounds

Access floor plans to help residents get acclimated to their new home

TV+ IN ROOM CHANNEL

Inform and engage residents directly from their room.

Deliver experiences, community messages, and information directly to residents through your existing television and cable provider. Touchtown TV+ can be used to promote special events, stream movies and live videos, and broadcast important announcements. Help residents who may not be able to leave their rooms to find that same feeling of happiness and inclusion as others.

Live stream events like community mass services directly to resident TVs using YouTube Live

Schedule movies to play at a specified date and time

Narrate slides to support residents with visual impairments

DIGITAL SIGNAGE

Display alluring content, updated in real-time.

Each Digital Sign layout is configured to display separately addressable content that can be scheduled and customized to the appropriate location—such as the lobby, dining areas, and activity rooms. Effectively manage communication within the community and design an experience that residents notice and expect.

Highlight upcoming activities, enabling residents to plan their days and get more involved

Introduce new residents with a personalized message so they feel at home right from move-in day

Showcase dining options with accompanying photos at the appropriate location and time

DYNAMIC CALENDARS

Automatically generate professional designer calendars.

Touchtown Calendars auto-populate with activities and reduce time-consuming edits and revisions. Calendars can be filtered by dimensions of wellness and configured to display a daily, weekly, or monthly format. Download and print high-quality calendars to showcase the variety of resident life activities available within the community.

Generate customizable print-ready calendars with all activities in a matter of minutes

Share up-to-date digital calendars on your website

Create multiple activity calendars tailored to each level of care or type of activity

Engage Residents of All Levels of Acuity at Your Community

Touchtown offers products that appeal to all older adults, regardless of technical aptitude or age. The Resident Concierge is flexible enough to showcase wellness programs, dining options, local events, neighboring residents, and much more—all available on a multitude of platforms to suit each individual’s needs.

Empower your residents to age successfully each day.

REQUEST A DEMO

ALEXA INTEGRATION

Let Amazon Alexa be the voice assistant of your community.

Integrate your Touchtown suite with Amazon Alexa to enable users to “ask my community” what is going on each day. The integration already fits into the workflow of residents who are already using Alexa devices each day. In addition, visually impaired residents no longer need to rely on reading from a screen to stay engaged and informed.

Activities – “Meet in the Lobby for Visit to Town Square from 8am – 11am.”

Dining – “The First Street Bistro is serving honey glazed chicken and rice.”

Announcements “The mail is in! Make sure to pick yours up at the Front Desk.”

COMMUNITY APPS

Promote independence through an interactive experience.

Touchtown Community Apps encourages residents to maintain independence and age successfully. The interactive platform is easily accessible via web on a computer or apps on a smartphone or tablet. Residents use the app to see everything going on at the community from one convenient location.

Search dining menus for their favorite foods

Connect easily to neighbors with similar hobbies, interests, and backgrounds

Access floor plans to help residents get acclimated to their new home

TV+ IN ROOM CHANNEL

Inform and engage residents directly from their room.

Deliver experiences, community messages, and information directly to residents through your existing television and cable provider. Touchtown TV+ can be used to promote special events, stream movies and live videos, and broadcast important announcements. Instill the feeling of happiness and inclusion for residents who may not be able to leave their rooms.

Live stream events like community mass services directly to resident TVs using YouTube Live

Schedule movies to play at a specified date and time

Narrate slides to support residents with visual impairments

DIGITAL SIGNAGE

Display alluring content, updated in real-time.

Each Digital Sign layout is configured to display separately addressable content that can be scheduled and customized to the appropriate location—such as the lobby, dining areas, and activity rooms. Effectively manage communication within the community and design an experience that residents notice and expect.

Highlight upcoming activities, enabling residents to plan their days and get more involved

Introduce new residents with a personalized message so they feel at home right from move-in day

Showcase dining options with accompanying photos at the appropriate location and time

DYNAMIC CALENDARS

Automatically generate professional designer calendars.

Touchtown Calendars auto-populate with activities and reduce time-consuming edits and revisions. Calendars can be filtered by dimensions of wellness and configured to display a daily, weekly, or monthly format. Download and print high-quality calendars to showcase the variety of resident life activities available within the community.

Generate customizable print-ready calendars with all activities in a matter of minutes

Share up-to-date digital calendars on your website

Create multiple activity calendars tailored to each level of care or type of activity

See How Resident Concierge Will Improve Wellness at Your Community

Submit a few pieces of information and we will customize your overview of the Resident Concierge solution—we like to make a good first impression